Policies and Disclaimers
If you are not completely satisfied with your purchase, it may be returned or exchanged within 14 days from the date of delivery.
My Metaphysical Maven will accept items for return or exchange given that the following terms are met:
1. Items were purchased in the last 14 days.
2. Items must be in the original packaging.
3. Items must be unworn, unaltered and free of damages by the customer.
4. Items are purchased at regular cost and not on discount.
Items cannot be returned or exchanged if:
1. Order date is over 14 days.
2. Items are NOT in the original packaging.
3. Items are worn, altered or damaged.
4. Items were made to your specifications (custom orders or special sizing).
5. Items are purchased during a sale or using a discount code.
Buyer is responsible for the cost and risk of returning the items. We cannot be held responsible for items damaged or lost in return shipment. We encourage you to use insured and trackable mail services.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
As with anything handmade, untreated and all natural, great care should be used. Please take care of your pieces. We urge you to take them off one at a time before bed and bathing as they need a break just like you do. If a piece somehow “breaks” during normal activity it is up to our discretion as to how and if repairs will be handled. We stand behind the quality and make of our pieces but it is entirely up to you that they be cared for properly. Please do not wear them when taking a bath, when doing extreme activities, let your dog play with it or your sweet baby to pull and play with the item.
RESTRING & REPAIR POLICY
If you fail to measure the size of your order correctly, a restring is possible for orders made within 14 days and a restring fee of $10 per bracelet is charged in order to achieve proper sizing.
We offer repair services if the item is within 90 days from date of delivery.
A repair of $16 per bracelet is charged for items with complete and no missing beads.
A repair of $24 is charged for restring for items with 50% or more missing beads.
No repair services will be completed without completion of repair fee.
Buyer is responsible for the cost and risk of returning the items. We cannot be held responsible for items damaged or lost in return shipment. We encourage you to use insured and traceable mail services.
Due to Covid-19 we may experience delays with your shipping and delivery times may be a bit longer than normal this is also caused by local regulations regarding the corona-virus.
Orders are shipped from Massachusetts, USA. Please allow 2-4 business days for order processing. Orders are shipped from Monday to Friday and we do not ship on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.
My Metaphysical Maven cannot be held responsible for delayed shipment caused by unfavorable weather conditions, incorrect or incomplete addresses, custom holds, and or other factors beyond our control.
MY METAPHYSICAL MAVEN LLC LEGAL DISCLAIMER
Additionally, any product purchased on the My Metaphysical Maven website, or purchased in person during an event, reading or otherwise are to only be used as intended. Do not ingest items purchased on this website in anyway. Items listed on this website are not intended for children under the age of 14 years. Beads and crystals are a choking hazard, please keep them away from children under the age of 3 when wearing or using your bracelets, crystals or anything else purchased on www.mymetaphysicalmaven.com. Magdalena McClellan or My Metaphysical Maven LLC will not be held liable for any damages caused by the use of any product listed on this site.