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Policies and Disclaimers

RETURN POLICY

If you are not completely satisfied with your purchase, it may be returned or exchanged within 14 days from the date of delivery.

My Metaphysical Maven will accept items for return or exchange given that the following terms are met:

     1. Items were purchased in the last 14 days.
     2. Items must be in the original packaging.
     3. Items must be unworn, unaltered and free of damages by the customer.
     4. Items are purchased at regular cost and not on discount.

    Items cannot be returned or exchanged if:

         1. Order date is over 14 days.
         2. Items are NOT in the original packaging.
         3. Items are worn, altered or damaged. 
         4. Items were made to your specifications (custom orders or special sizing).
         5. Items are purchased during a sale or using a discount code. 

    Buyer is responsible for the cost and risk of returning the items. We cannot be held responsible for items damaged or lost in return shipment. We encourage you to use insured and trackable mail services.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    BRACELET CARE

    As with anything handmade, untreated and all natural, great care should be used. Please take care of your pieces. We urge you to take them off one at a time before bed and bathing as they need a break just like you do. If a piece somehow “breaks” during normal activity it is up to our discretion as to how and if repairs will be handled. We stand behind the quality and make of our pieces but it is entirely up to you that they be cared for properly. Please do not wear them when taking a bath, when doing extreme activities, let your dog play with it or your sweet baby to pull and play with the item.

    RESTRING & REPAIR POLICY

    If you fail to measure the size of your order correctly, a restring is possible for orders made within 14 days and a restring fee of $10 per bracelet is charged in order to achieve proper sizing.

    We offer repair services if the item is within 90 days from date of delivery.

    A repair of $16 per bracelet is charged for items with complete and no missing beads.

    A repair of $24 is charged for restring for items with 50% or more missing beads.

    No repair services will be completed without completion of repair fee.

    Buyer is responsible for the cost and risk of returning the items. We cannot be held responsible for items damaged or lost in return shipment. We encourage you to use insured and traceable mail services.

    SHIPPING POLICY

    Due to Covid-19 we may experience delays with your shipping and delivery times may be a bit longer than normal this is also caused by local regulations regarding the corona-virus.

    Orders are shipped from Massachusetts, USA. Please allow 2-4 business days for order processing. Orders are shipped from Monday to Friday and we do not ship on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

    My Metaphysical Maven cannot be held responsible for delayed shipment caused by unfavorable weather conditions, incorrect or incomplete addresses, custom holds, and or other factors beyond our control.

    BUSINESS HOURS

    Our customer service team is available Monday through Friday from 9:00am-5:00pm EST except for holidays. If you submit an email inquiry over the weekend, our customer service team will contact you on the following Monday.

    MY METAPHYSICAL MAVEN LLC LEGAL DISCLAIMER

    By requesting a reading and/or scheduling an appointment with Magdalena McClellan of My Metaphysical Maven, LLC, you understand and agree that Magdalena of My Metaphysical Maven, LLC is not a medical professional, attorney, accountant or other licensed professional, and can not give medical, legal, or tax advice. Any information or advice given by Magdalena McClellan of My Metaphysical Maven, LLC is not to be used by you in place of any medical, legal, tax or financial advice or diagnosis from qualified and licensed professionals in those fields. Readings by Magdalena McClellan of My Metaphysical Maven, LLC are intended to offer insight into your personal life and do not in any way constitute medical, legal, tax or financial advice. Magdalena McClellan of My Metaphysical Maven, LLC will not be held liable for any damages resulting from the use of this website or as a result of any reading or appointment with Magdalena McClellan of My Metaphysical Maven, LLC, or any persons or events related thereto, and/or any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise.

    Additionally, any product purchased on the My Metaphysical Maven website, or purchased in person during an event, reading or otherwise are to only be used as intended.  Do not ingest items purchased on this website in anyway. Items listed on this website are not intended for children under the age of 14 years. Beads and crystals are a choking hazard, please keep them away from children under the age of 3 when wearing or using your bracelets, crystals or anything else purchased on www.mymetaphysicalmaven.com. Magdalena McClellan or My Metaphysical Maven LLC will not be held liable for any damages caused by the use of any product listed on this site.